Frequently Asked Questions
Product-related Questions:
What materials are used in your clothing?
All our garments are crafted from either 100% organic cotton or a blend of 100% organic cotton and 100% recycled polyester. Our commitment to sustainability is reflected in certifications such as the OSC Blended Standard, ensuring the quality and confirming the percentage of organic material used in garments made from a blended textile.
How do I find the right size?
You can easily find the right size by referring to the size guide available on the product page for each specific garment.
Do you provide care instructions for your garments?
Care instructions for our garments are conveniently located on the product page. You can find detailed guidance to ensure proper care and maintenance for each item.
Can I customize or personalize items?
Unfortunately, customization or personalization options are not available at this time.
Ordering Process:
How do I place an order?
You can easily place an order through the product page.
Can I modify or cancel my order after it's placed?
Unfortunately, once your order is placed, it is immediately processed for printing. However, you have a legal window of 14 days to return the product. For more details, please refer to the 'returns and exchanges' section.
What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, Maestro, UnionPay, Bancontact, iDEAL, Shop Pay, Apple Pay, and Google Pay.
Is it possible to track my order?
Yes, we and our delivery partners will keep you informed about your order's progress through email notifications. In some countries the postal company will send additional tracking information via their own systems though email or text message.
Shipping and Delivery:
Is it possible to track my order?
Yes, we and our delivery partners will keep you informed about your order's progress through email notifications. In some countries the postal company will send additional tracking information via their own systems though email or text message.
How much does shipping cost?
The shipping cost varies and is calculated based on your location. You can view the shipping cost during the checkout process before completing your order.
Do you offer international shipping?
At present, our shipping services are available exclusively to a majority of countries within the European Union and the United States. For a precise list of countries that fall within our shipping coverage, kindly refer to the following question
How long does it take for an order to be delivered?
Once your order is received, it undergoes processing at a facility tailored to its specific requirements within 1-3 business days. After processing, your parcel embarks on its journey with our trusted shipping partners. Standard develivery times are as follows:
- Austria: 4-7 business days
- Belgium: 4-7 business days
- Bulgaria: 5-8 business days
- Czech Republic: 2-5 business days
- Denmark: 5-8 business days
- Estonia: 5-8 business days
- Finland: 6-9 business days
- France: 4-7 business days
- Germany: 2-5 business days
- Greece: 6-9 business days
- Hungary: 5-8 business days
- Ireland: 8-11 business days
- Italy: 3-5 business days
- Latvia: 8-11 business days
- Lithuania: 7-10 business days
- Luxembourg: 4-7 business days
- Netherlands: 4-7 business days
- Poland: 3-6 business days
- Portugal: 4-7 business days
- Romania: 5-8 business days
- Slovak Republic: 6-9 business days
- Slovenia: 6-9 business days
- Spain: 5-8 business days
- Sweden: 5-8 business days
- United States: 5-8 business days
Returns and Exchanges:
What is your return policy?
You have a 14-day window to initiate a return. For detailed information, please refer to our comprehensive refund policy.
How do I initiate a return?
Initiate a return by contacting us through our contact page. Leave your contact information, specify the product you wish to return (if applicable), and provide your order number. Subsequently, you will receive an email containing detailed return instructions.
Can I exchange an item?
Unfortunately, at this time, we only offer refunds. However, you can easily order the correct product directly from our website.
Are returns free?
Currently, we do not provide free returns. The potential fees associated with sending the product back will be your responsibility.
Sustainability and Ethical Practices:
What initiatives do you have for environmental responsibility?
At the heart of our ethos lies a deep commitment to sustainability, weaving together art and environmental consciousness. Every facet of our process reflects this dedication. From the careful selection of the most sustainable materials to the mindful printing process, we prioritize reducing waste and leaving a positive impact. Our eco-friendly ink and the use of 100% organic cotton and recycled polyester in our garments underscore our commitment to creating wearable art that harmonizes with the environment. Even our delivery is wrapped in sustainability, with fully recyclable, non-plastic, and reusable packaging. To delve deeper into our sustainability initiatives, explore our dedicated Sustainability page.
Do you follow ethical manufacturing practices?
The companies we work with for productions, have ethical and social credentials which are fully vetted and checked frequently.